About Me

Currently a student studying Computer Science. I am passionate about programming and am dedicated to building a strong foundation of skills and knowledge in this field. Prior to my studies, I gained valuable experience working in the customer service industry for almost 3 years, where I honed my communication and problem-solving skills.

Education

I am currently a first-year computer science student at Systems Plus College Foundation. With a current grade point average of 1.25, I am dedicated to achieving academic excellence and expanding my knowledge in the field of computer science.

Skills

I am proficient in the C programming language and have experience in web development, utilizing HTML and CSS, as well as Bootstrap for responsive design. I am also familiar with version control systems, specifically Git and Github, which I use to manage and collaborate on projects.

Mission

My mission is to constantly strive for growth and development in the field of computer science. I want to use my knowledge and skills to create innovative solutions that can make a positive impact on society. I believe that with hard work and determination, I can achieve this mission and make a meaningful contribution to the industry.

Work Experience

I have approximately 3 years of professional work experience.

May 2021 - Aug 2022 | (1 yr 4 mos) As a Tier II Technical Support Specialist for Desire2Learn (D2L), I provided expert technical support to end-users for the Learning Environment (Brightspace) via phone, chat, and email. I worked closely with team members to troubleshoot and resolve technical issues, and I assisted users with accessing and navigating the platform. I consistently maintained a 100% QA score and was recognized as a Stand Out Performer.

Dec 2019 - Dec 2020 | (1 yr 1 mo) As a Customer Service Associate at Sutherland, I had the opportunity to work on three lines of business: Integrated Service Model (ISM), Mobility Sales and Service (MSS), and AT&T Collections. In each of these roles, I maintained the utmost confidentiality when using customer relationship management (CRM) systems and provided excellent customer service by offering and selling AT&T services to new customers and providing technical support for existing customers.

Certifications

Three total certificates

Stand-out Performer Award

As a leader, I consistently achieve 100% in QA, which is a testament to my exceptional work ethic, attention to detail, and ability to maintain high standards. This consistency in my performance is why I was awarded the "Stand-Out Performer" recognition, showing that my hard work and dedication have been recognized by my organization.

Executive Presence Leadership Certificate

The "Executive Presence Leadership Program" is a comprehensive training program designed to help individuals develop and enhance their leadership skills, particularly in the area of executive presence. The program covers a wide range of topics, including communication, body language, and personal branding, as well as strategies for building and leading high-performing teams.

Tsujiru Leadership Training Program

The Tsujiru Leadership Training Program is a comprehensive training program designed to develop leadership skills and abilities within an organization. The program is tailored to help individuals learn the essential leadership principles and strategies to effectively manage and lead teams. The program covers a wide range of topics including communication, team management, problem-solving, and decision-making.

Hi, I'm Kyle Gallego